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Customer Service

Personnalized shopping

 

for a personnalized shopping experience, or any question regarding our products, you can contact one of our sales consultant via WhatsApp by scanning the QR Code below with your mobile or by clicking on theQR Code if you are already on mobile. See you soon!

 

Need help

 

If you have any queries or if we can be of any further assistance please do not hesitate to contact our customer service

Telephone : +33 1 53 67 30 24 (Monday to Friday from 10.am to 6.pm)

Email : eshop@courreges.com (answer in 24 hours except during the week-end)

Deliveries

 

Courreges.com offers free delivery starting from 75€ in mainland france, monaco, andorra and also in the following 11 countries: germany, austria, belgium, united kingdom, ireland, netherlands, luxembourg, italy, spain, portugal and switzerland.

Delivery in mainland france takes 3-4 working days and 3-6 working days for other destinations.You will receive confirmation emails when your order has been processed and dispatched.If you wish your items to be delivered to another country, please contact our customer services department using the contact page or by telephone.

Processing and delivery times may be longer during busy periods.

Returns

 

You can return any item purchased on courreges.com within 14 days of the delivery date by using the following instructions: from france: free returns

  1. Contact our customer services department using the contact page or by telephone to request a prepaid returns label
  2. Return unworn merchandise in its original condition with all labels and packaging.
  3. Prepare the parcel and affix the courreges.com label. Take the parcel to the post office.

Outside of france: you are responsible for the organisation and costs of the return. Return unworn merchandise in its original condition with all the labels and packaging to the following address: service retours courreges.com, 40 rue francois 1er 75008 paris, france

Returns are processed within 5 working days from the date of reception. This may take up to 10 working days during busy periods. You will receive a confirmation email as soon as your refund has been approved. Refunds will be issued on items returned in accordance with the insturctions above. The parcel will be returned to you in case of anomalies. Due to commercial restrictions, all returns must be made from the country where the order was placed. 

Refunds

 

Returns are generally validated within 5 working days of receipt. This may take up to 10 working days during busy periods. We will refund the item as soon as the return has been validated and you will receive a confirmation email. The time taken to process refunds varies depending on the method of payment used. Credit card: our bank will refund the item within 7 working days of the confirmation email being sent. The time taken for the refund to appear on your statement depends on the card issuer. Paypal: the refund will appear on your paypal account within 24 hours of the confirmation email.